Returns Policy

Last Updated: 18.08.23

1. Introduction
At Ultimaxx, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return a product you have purchased from us, and we want to make the returns process as simple and easy as possible for you.

2. Returns Period
You can return any unwanted items within [14] days of receipt for a refund or exchange, provided that the items are unused, in their original packaging, and in a resalable condition.

3. How to Return a Product
To initiate a return, please contact our Customer Service team at or 07990586585 with your order number, the product(s) you are returning, and the reason for the return.

4. Return Shipping
Unless the product is faulty or not as described, you are responsible for the cost of returning the products to us. We recommend using a tracked shipping service to ensure your return is delivered safely to us.

5. Refunds
Once we receive your returned item(s), we will inspect the condition of the products and process your refund within [number] working days. The refund will be issued to the original payment method used for the purchase.

6. Exchanges
If you wish to exchange a product, please specify the new item(s) you would like to receive. We will process the exchange as soon as we receive your returned items.

7. Faulty or Damaged Products
If you receive a product that is faulty or damaged, please contact us immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping for these items.

8. Non-Refundable Items
Please note that certain items cannot be returned, including:

Personalised or custom-made products
Perishable goods (such as food or flowers)
Health and personal care items

9. Contact Us
If you have any questions about our Returns Policy, please contact us at:

Unit 42, Twinbrooks business park,
Clitheroe, bb71qx 07990586585